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Soldes jusqu’à 70% de rabais! Livraison GRATUITE à partir de 99$ !!

CONTACT / POLICIES

Email

We would be very happy to hear from you. Feel free to send us your comments, questions and opinions about your experience in store or online.

info@carolineneron.com

Please include the following information to help us serve you better.

- Your full name
- Comment/Question
- The number or name of the product in question
- Your customer number if possible

*Do not include credit card number or account information in your email communications.

Phone

Reach our customer service at one of the following numbers, and one of our advisors will be happy to answer your questions

Montreal region: (514) 759-8672
Toll Free: 1 877-759-8672

Our customer service is open Tuesday to Thursday from 9:00 a.m. to 5:00 p.m. Montreal time.

Have your customer or order number on hand if applicable to speed up the process.

Exchange and refund

We hope that all the products you buy from CAROLINE NERON give you complete satisfaction. If you are not satisfied, you can return any unworn merchandise with the original tag and packaging to us within 7 working days from the date you received your package.

Once your item has came back to our warehouse, you must allow a maximum of 15 working days to obtain a refund or a billing adjustment following an exchange. Items paid for by credit card are automatically refunded to your credit card account.

Delivery and order tracking

1. What are the delivery times and prices?

Average delivery times are 5 working days from the date of your order for products in stock and delivered by Canada Post in regular service. Priority mail pricing is also available.

Prices and delivery times are the same whether you order by phone or online.

We offer free shipping with any purchase of $100 or more .

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2. Track my order

You can track your order online using the tracking number that we will email you when your package leaves our warehouse. The web link to follow up with Canada Post will also be provided to you in this email.

With your tracking number in hand, simply click on the following link to find out your delivery date:

TRACK MY ORDER

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3. Is it possible to deliver to a third party?

Yes, it is with pleasure that we will deliver your package to a third party anywhere across Canada. Just mention the person's address as the delivery address. Shipping charges applicable to the province of delivery will apply. You will need to make as many individual orders as you have different delivery addresses.

 

4. Can I ship abroad?

The carolineneron.com site delivers everywhere across Canada and the United States.

Guarantee

CAROLINE NERON guarantees all her jewelry within 6 months of purchase (proof of purchase required) whose failure is due to production and/or manufacture. Normal wear and tear on the jewelry is not under warranty and will be assessed by our quality control experts.

EXCEPTION: CAROLINE NERON guarantees the watches for a period of 1 year from the date of purchase (proof of purchase required). It does not cover accidents, abuse, negligence and normal wear and tear. This warranty excludes the bracelet and glass and will be void if the watch is opened or handled by anyone other than the authorized retailer.

Privacy Policy

1. What information does our site collect about you?

In certain circumstances, when purchasing products or registering for a publicity contest, BOUTIQUES NERON INC requires that you provide your name, address, email address and, if you agree, certain other information. As far as possible, we will provide you with the means to verify that the confidential information you transmit is accurate and up to date. If you wish to have access to confidential information, request a correction or deletion of confidential information, make a complaint or request for an investigation, you must write to customer service at the following address: info@carolineneron.com.

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2. How does BOUTIQUES NERON INC uses the information collected?

The information that BOUTIQUES NERON INC collects about you allows us to open an account in your name, to process your order, to contact you in the event that you win a prize in the context of a contest, to personalize its reports with you and, if you authorize it, to send you, from time to time, information on the site and its products in a personalized way.

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3. Protection of sensitive data and payment information

Carolineneron.com is a secure site. This means that when you order and pay by credit card, your order and payment information is protected and encrypted during the exchange of information over a secure SSL connection. You can therefore use your credit card safely on our site.

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4. Links to other sites

The site managed by BOUTIQUES NERON INC may contain links to websites operated by other companies. By clicking on these links, you are leaving the site managed by BOUTIQUES NERON INC. The latter has no control over the operation of these websites and the fact that they are listed on the site managed by BOUTIQUES NERON INC does not in any way engage the responsibility of the latter. Any personal information that you transmit through these sites will be subject to the privacy policies of these sites. We recommend that you pay particular attention to the privacy policies of these sites.

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5. "Cookies"

The "cookie" or "witness" is a very small text file which is incorporated into your hard disk from certain web pages of the site visited. Cookies are harmless in that they cannot extract information from your hard drive, over which you have full control. The site managed by BOUTIQUES NERON INC uses cookies in order to determine site traffic, to transmit information that will prove extremely useful to its marketing department, and to personalize your future use of the Site. This technology does not systematically provide the site managed by BOUTIQUES NERON INC with personal information about you. It is possible for you at any time to no longer be subject to cookies by modifying the configuration of your computer.

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6. Reservations

The site managed by BOUTIQUES NERON INC reserves the right to modify this policy at any time. The latter also reserves the right to transmit personal information concerning you insofar as the law requires BOUTIQUES NERON INC to do so or in order to protect its rights of ownership of the site or those of its users, sponsors, advertisers or suppliers.

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7. Sending newsletters:

Our electronic communications allow you to take advantage of our promotions, offers and contests.

You can unsubscribe at any time via the unsubscribe mechanism included in our messages, by email at the following address info@carolineneron.com or by phone at 1-855-996-3766. As mentioned by law, your withdrawal request will be processed within 10 days.

Mailing address: 550 Avenue Beaumont, Montreal, Quebec, Canada, H3N 1V1

Terms and conditions of sale

1. INVENTORY LIQUIDATION – FINAL SALE

We hope that all the products you buy from 9408-2658 Québec inc give you complete satisfaction. The liquidation activity of the Caroline Neron collection will be held while supplies last. Each sale is final, no refunds or exchanges. 9408-2658 Québec inc reserves the right to cancel any order without notice for reasons of out of stock, detection of electronic fraud or other.

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2. LEGAL GUARANTEE

2.1. The Civil Code of Quebec, RLLQ c CCQ-1991 and the Consumer Protection Act, RLRQ c P-40.1 provide legal warranties relating in particular to hidden defects as well as the use of the goods sold. These legal warranties apply to this sale.

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3. USE & DISCLOSURES OF PERSONAL INFORMATION.

3.1. Only duly authorized employees and representatives of the seller (all those who work in the sale or marketing of products and services for the seller) may have access to your file in the strict performance of their duties.
3.2. The buyer has the right to have access to his personal information contained in his file. If the buyer wishes to have access to the information contained in his file, request a correction, a cancellation of the file held by the seller or that his name be removed from the list of the seller's customers or make a complaint or a request for an investigation, this one must write to the mail address of the Customer Service either info@carolineneron.com

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4. POSSIBLE DISPUTES

In case of difficulties in the application of the present, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with any adviser of his choice.

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5. SALES TAX

Buyer agrees to pay Seller the taxes payable on any item ordered.

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6. LIMITATION OF LIABILITY

6.1 9408-2658 Québec inc., its related companies, officers, employees, representatives or agents cannot under any circumstances be held liable for any damage directly or indirectly related to the use of carolineneron.com, in particular the loss of data. or profit arising from the use of the elements of carolineneron.com or the inability to use these elements. In the event that the responsibility of 9408-2658 Québec inc. with regard to you could be retained, this one will be limited to an amount of money equivalent to the price which you paid for the returned products. Notwithstanding the foregoing, nothing in this article may have the effect of limiting any right that you may have as a consumer under any of the public order laws that may be applicable in your case. .
Anyone related to 9408-2658 Québec inc. within the meaning of the Income Tax Act, RSC 1985, c 1 (5th Supp), its directors, officers, employees and representatives or agents shall in no event be held liable for any damage directly or indirectly related to the use of carolineneron.com, including loss of data or profit resulting from the use of the elements of carolineneron.com or the inability to use these elements.

FREQUENTLY ASKED QUESTIONS

How to reach our customer service?

Reach our customer service at one of the following numbers, and one of our advisors will be happy to answer your questions

Montreal region: (514) 759-8672
Toll Free: 1 877-759-8672

Our customer service is open Tuesday to Thursday from 9:00 a.m. to 5:00 p.m. Montreal time.

An advisor will be at your disposal to inform you about our products, our guarantees, our delivery times, your order, etc.

You can also send us an email to info@carolineneron.com and we will be happy to respond to you as quickly as possible.

* Exceptions: During the holiday season, please note that we will be closed on December 25 and 26 as well as January 1 and 2. However, our customer service will be open from 9 a.m. to 1 p.m. on December 24 and 31.

How to place my order?

Order By Internet

After adding the items that interest you to your basket, we invite you to click on the "basket" icon to check the contents of your basket. At this point, you can either continue shopping, delete any of the items, or proceed to checkout. If you are already a client of Caroline Néron's site, all you have to do is enter your email address and your personal password, then click on “Continue”. If you have never ordered from carolineneron.com, simply click on "Create an Account" and follow the steps to create your account and place your order.

Order By phone

To order a CAROLINE NERON product, call toll free 1 855-99NERON. Our advisers are at your disposal from Monday to Thursday from 9:00 a.m. to 5:00 p.m.

how can I pay the bill?

By Internet or by telephone, payments are made by Visa, Mastercard or American Express credit card or by Paypal. It is also possible to pay with a Caroline Néron gift card purchased online or in store.

Do you apply taxes on orders?

Products on carolineneron.com are taxable as in store. Sales taxes are calculated according to the provincial and federal laws in force at the delivery address of your package. Where required by law, shipping charges are also taxable. In the case of a refund, we will also refund the amount of taxes paid.

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