SHIPPING AND DELIVERY
1. What are the shipping fees and delivery times?
We offer free shipping with any purchase of $125 or more.
Shipping fees and delivery times are the same, whether you order by telephone or byInternet.Consult the chart below for the fees and timeframe that apply.
2. What if I haven’t received my package when expected?
You can follow your order’s progress online by using the tracking number provided in the email we send to you once your package leaves our warehouse. This email also includes the link to the Canada Post website.
With your tracking number in hand, simply click the link to access your delivery date:
3. Is it possible to ship to a third party?
Yes, we will gladly deliver your package to a third party anywhere across Canada or USA. Simply enter the third party's address as the shipping address. The shipping fees required for delivery to that province/state will be applied. You will need to complete a separate order form for each shipping address.
4. Can my order be shipped outside of Canada?
Yes, the carolineneron.com site ships to addresses across Canada and USA.