THE BENEFITS OF SHOPPING WITH US
The Caroline Néron site is dedicated to ensuring the protection of information transmitted over the Internet, and the protection of your privacy. To this end,
Caroline Néron shares the security measures it takes with you as well as its policies with respect to the type of information it gathers from you during transactions on its site, the reasons for which it collects this information, and how it uses it. Caroline Néron has implemented state-of-the-art security measures to protect you against loss or unauthorized use of the personal information that is in Caroline Néron's possession, namely information related to your credit card. The servers managed by Caroline Néron use the latest information transmission technology (Secure Socket Layers, or SSL) to ensure that transactions are highly secure; the same system used by major Canadian banks. All of your personal information is encrypted by SSL as it is recorded, rendering it illegible during its transmission over the Internet. None of the information related to your order, including your name, address, and credit card number, is transmitted openly over the Internet. Further, the servers used by Caroline Néron are protected by firewall technology. Bijoux Caroline Néron is dedicated to upgrading its equipment for the newest technology, to ensure that your transactions on our sites will always be this secure. All the same, no security mechanism is perfect and you must be aware that there is always a certain level of risk that the personal information transmitted to the site managed by Caroline Néron may be disclosed without any fault on the part of Caroline Néron and without your consent. Caroline Néron is not liable in the case your confidential information is disclosed, except in cases of negligence on the part of Caroline Néron. It should be noted that for your security, no credit card information is kept on the servers used by the site managed by Caroline Néron. If you are concerned about the confidentiality regarding the use of your credit card on the Internet, Caroline Néron invites you to submit your order directly to one our representative by calling 1-855-99NERON.
Take advantage of our SatisfactionGuarantee
In order to serve you better, bijouxcarolineneron.com offers a satisfaction-or-your-money-back guarantee on its products, provided that as the purchaser, you respect all the following conditions:
a) The purchaser must pay all return fees, and authorize Caroline Néron to apply these fees to the credit card used for the purchase. Returns must be made within 7 days following the date you received your package.
b) The product must be in perfect condition, with the original tag attached to the jewellery item, and accompanied by its invoice.
Caroline Néron also offers a 6-month warranty on all its products. To find out what you need to do to take advantage of these warranties, please refer to the RETURNS AND EXCHANGES section.
Have your package delivered to another address
We will gladly deliver your package to a third party anywhere across Canada. Simply enter the third party's address as the shipping address. The shipping fees required for delivery to that province will be applied. You will need to complete a separate order form for each shipping address. To find out more, consult the SHIPPING AND DELIVERY section.