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Caroline Néron

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CARE AND REPAIR

CARE TIPS FOR THE JEWELRY

To better preserve your jewelry:

  • Avoid contact with water, beauty products (perfumes, creams, fixatives, etc.), detergents and chlorine.
  • Clean your jewelry with a soft cloth.Take a look at our jewelry cloths created for this purpose.
  • Keep your jewelry in the pouch provided upon purchase.

REPAIRS AND ADJUSTMENTS

All jewelry with a manufacturing and/or production defect will be repaired at no cost. Jewelry not covered by the warranty will be subject to a base fee of $10 plus all applicable charges, depending on the case.

Certain adjustments, such as the loosening or tightening of chains, are possible, depending on the model.

Ask our Customer Service for more information by contacting 1-855-99NERON or services@carolineneron.com.

CARE TIPS FOR THE LEATHER ACCESSORIES

Your handbag or leather accessory was crafted from high quality leather, using traditional methods for treatment and tinting to preserve its pliability and the natural smoothness of the material.

  •  Avoid exposing your product to extended periods of harsh sunlight and keep away from water and other liquids, heat, or other strong conditions in the like.
  • Beware of the friction between your leather accessory and other light-coloured materials, as prolonged or excessive friction could stain other materials.
  • If ever your leather is dirty or stained, please consult our consultants in one of our boutiques or a professional.
  • With the exception of porous leathers, such as suedes or nubuck, it is recommended to delicately rub the leather with a dry cloth, or lightly humidify to remove soil or dirt. Use a brush or a suede stain eraser to clean or remove soil on porous surfaces.

Ask our Customer Service for more information by contacting 1-855-99NERON or services@carolineneron.com.

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